State Farm® Insurance Agent Melanie Bakala
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kaeden Ball
October 16, 2026
5
out of
5
rating by Kaeden Ball
"I recently switched my auto insurance to State Farm, and Kathy Bader was incredibly helpful and knowledgeable. She took the time to explain my options and recommended coverage I hadn’t considered, all while saving me money on my premium! I highly recommend Kathy and this office to anyone looking for great service and knowledgeable guidance."
jeff landstrom
October 13, 2026
5
out of
5
rating by jeff landstrom
"Kathy Bader has been very helpful on setting up our life insurance. Thank you very much for your help and knowledge"
We responded:
"Jeff,
Thank you so much for your kind words! It's wonderful to hear that you found the assistance with setting up your life insurance helpful. We're always here to support you with any of your insurance needs.
- Melanie"
Sherri Dysart
October 12, 2026
5
out of
5
rating by Sherri Dysart
"Galena helped me add a new/used car and driver to our existing policy with good humor and patience. So kind!"
We responded:
"Sherri,
Thank you so much for your wonderful review! It's great to hear that Galena was able to assist you with adding a new/used car and driver to your policy with such good humor and patience. We're thrilled to know you had a positive experience with our office.
- Melanie"
Kayty Hawley
October 8, 2026
5
out of
5
rating by Kayty Hawley
"Jodi was great to work with getting our new truck insured and adjusting all our other vehicles!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Melanie Bakala’s Team! We deeply appreciate your kind words here in Shelton . "
Roger Hoff
October 8, 2026
5
out of
5
rating by Roger Hoff
"I delt with Nicole this morning,10-8-26...She was very pleasant and informative and answered all my questions in a very professional manner...give her a raise!! Roger J. Hoff, State Farm Insurance customer for over 60 years."
We responded:
"Roger,
Thank you so much for your wonderful feedback! It's fantastic to hear that your experience with Nicole was pleasant and informative. We truly appreciate your loyalty as a State Farm Insurance customer for over 60 years. We're always here to help with any questions you may have.
- Melanie"
Thomas
October 8, 2026
5
out of
5
rating by Thomas
"Had a wonderful experience working with Jodi. So helpful and patient. Gathered she has recently started working but was very knowledgeable and went beyond to ensure I got the documents I needed….thank you Jodi and thank you team!!!"
We responded:
"Thomas, thank you for sharing your positive experience with Nicole! Your experience is exactly what we strive for. If you need anything at all, please don't hesitate to reach out! - Melanie "
Dawn Lovell-Hansen
October 7, 2026
5
out of
5
rating by Dawn Lovell-Hansen
"Fast, reliable and very kind"
We responded:
"Dawn,
Thank you so much for your kind words! We're thrilled to hear that you found our service fast, reliable, and kind. It's always our aim to provide a positive experience for our customers. If you ever need assistance with your insurance needs, feel free to reach out.
- Melanie"
Andrea Parsons
October 6, 2026
5
out of
5
rating by Andrea Parsons
"Kathy was super helpful and saved me a lot of money every year for the same coverage!"
We responded:
"Andrea,
Thank you so much for your wonderful feedback! It's fantastic to hear that Kathy was able to assist you and help save money while maintaining your coverage. We're thrilled to have you as part of our insurance family and are always here to help with any of your insurance needs.
- Melanie"
Wyatt Cates
October 3, 2026
5
out of
5
rating by Wyatt Cates
"State Farm agent Gray McCoy was great & is very helpful. He's a good State Farm agent. 5 stars"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Brooke B
October 3, 2026
5
out of
5
rating by Brooke B
"Kathy was great to work with. She helped us get insurance for our cabin. She was knowledgeable and communicated every step."
We responded:
"Brooke,
Thank you so much for your wonderful feedback! It's fantastic to hear that you had a great experience getting insurance for your cabin. We always aim to communicate clearly and provide knowledgeable assistance. Your kind words mean a lot to us!
- Melanie"
Mari Madsen
October 2, 2026
5
out of
5
rating by Mari Madsen
"Daniella is knowledgeable, friendly and professional!"
We responded:
"Mari,
Thank you so much for your wonderful feedback! It's fantastic to hear that you found Daniella to be knowledgeable, friendly, and professional. We truly appreciate your kind words and are thrilled to have you as part of our insurance family.
- Melanie"
Michelle Goode
October 2, 2026
5
out of
5
rating by Michelle Goode
"Nicole took my call and did a fantastic job adding my new vehicle to my policy. She was friendly and very informative."
Tyree LONG
October 1, 2026
5
out of
5
rating by Tyree LONG
"I would like to thank Kathy for her help in finding housing coverage. She has been amazing"
We responded:
"Tyree,
Thank you so much for sharing your experience! It's wonderful to hear that Kathy was able to assist you with your housing coverage needs. We're thrilled to know you had an amazing experience with us.
- Melanie"
Debra Piper
October 1, 2026
5
out of
5
rating by Debra Piper
"Galena made the transfer to my new car easy!
She is very helpful and patient with a person that needs assistance. Thank you"
We responded:
"Debra,
Thank you so much for your kind words! It's wonderful to hear that the transfer to your new car went smoothly and that you found the assistance helpful and patient. We truly appreciate your feedback and are here to help with any of your insurance needs.
- Melanie"
barney ensign
September 30, 2026
5
out of
5
rating by barney ensign
"Quick and easy. McKenzie did a great job for me."
We responded:
"Barney,
Thank you so much for your kind words! I'm thrilled to hear that your experience was quick and easy. It's wonderful to know that you felt well taken care of. We're here whenever you need assistance with your insurance needs.
- Melanie"
Pam Dicesare
September 29, 2026
5
out of
5
rating by Pam Dicesare
"Extremely, helpful, pleasant agent from State Farm. Offers help and truly listens to your questions. I have been with State Farm, and my late husband, since 1951. Moved here in 2015 from Miami Florida where I had State Farm as well. Will never change to any other company as they are the BEST, and McKenzie was so helpful and a sweetheart ❤️. Thankyou State Farm !!!"
We responded:
"Pam,
Thank you so much for your wonderful feedback! It's heartwarming to hear about your long-standing relationship with us since 1951. We're delighted to know that you've had such a positive experience with our office and that you found the assistance you needed. Your kind words mean a lot to us, and we're thrilled to have you as part of our State Farm family.
- Melanie"
Brittany Saenz-Garcia
September 28, 2026
5
out of
5
rating by Brittany Saenz-Garcia
"Melanie goes above & beyond !! Talked me through everything & help me better understand having my own insurance ! Felt secure and felt refreshing to have someone answer my questions with honesty !! She even sent me a thank you card & espresso card!! Feels good to have insurance through state farm"
We responded:
"Brittany,
Thank you so much for your wonderful feedback! It's fantastic to hear that you felt secure and refreshed with the service provided. I'm glad I could help you better understand your insurance and answer your questions honestly. It's always a pleasure to go the extra mile for you. Enjoy the thank you card and espresso card, and I'm thrilled you're happy with your insurance through State Farm.
- Melanie"
Chris Larmore
September 24, 2026
5
out of
5
rating by Chris Larmore
"McKenzie, was a great help with fixing some minor issues with my insurance."
Dennis Workman
September 24, 2026
5
out of
5
rating by Dennis Workman
"I am having the most bizarre experience getting the windshield replaced on our Class A Motorhome. Usually everything goes off without a hitch. HOWEVER comma, the Baton changed hands and I disappeared thru the cracks. Makenzi is in the process of pulling me out of the cracks and sleuthing out the issues. Very Hands On and appreciate her keeping me informed so we can move forward.
Thank You, Makenzi"
We responded:
"Dennis,
Thank you for sharing your experience with us! It's great to hear that Makenzi is providing hands-on assistance and keeping you informed as you navigate the windshield replacement for your Class A Motorhome. We truly appreciate your patience and understanding as we work through this. If there's anything else you need, please feel free to reach out.
- Melanie"
Tara Anthis
September 23, 2026
5
out of
5
rating by Tara Anthis
"Makenzi was a wonderful help. She took care of faxing information for our new car to the bank! She’s was a pleasure!!"
We responded:
"Tara,
Thank you so much for your kind words! It's fantastic to hear that you had a pleasant experience with your new car insurance needs. We're thrilled that everything went smoothly with the bank. If there's anything else we can assist you with, please don't hesitate to reach out.
- Melanie"
David Swink
September 23, 2026
5
out of
5
rating by David Swink
"I have been with State Farm for over 30 years. I recently bought a new house. Kat was very helpful and professional in setting my new home owners account. I have been very happy with the service I have received from the Bakala team. I would recommend them highly. Thank you."
We responded:
"David,
Thank you so much for your kind words and for being a loyal customer for over 30 years! It's wonderful to hear that Kat was able to assist you with setting up your new homeowners account. We're thrilled to know you're happy with the service from our team. Your recommendation means a lot to us.
- Melanie"
Aimee Hancock
September 22, 2026
5
out of
5
rating by Aimee Hancock
"Joshua Olson was amazing to work with! I had multiple questions regarding our auto's, home and boat polices. He answered all my questions with ease. I never felt rushed, I felt like his priority. Thank you for taking the time to handle all my concerns!"
Roger Easterling
September 22, 2026
5
out of
5
rating by Roger Easterling
"Kathy"
Virginia Ringseth
September 21, 2026
5
out of
5
rating by Virginia Ringseth
"I recently purchased an insurance policy through this agency. Lola was very thorough, knowledgeable, patient, and easy to work with. Her approach was that of a trusted advisor, as opposed to someone just trying to sell you something. I would recommend her without hesitation. Thanks Lola!"
Shayla Wood
September 19, 2026
5
out of
5
rating by Shayla Wood
"Kathy was so kind and helpful! I will be recommending the Bakala office to all of my friends and neighbors."