State Farm® Insurance Agent Melanie Bakala

"Kathy Bader from the Lacey, Wa office was very helpful in both Vehicle and Life Insurance. With the questions I had, she was very informative and made me feel comfortable in my decision making. Thank-you JJ"

"Nicole from the Shelton office was very helpful and responded quickly."

"Thank you to Mersades and Joshua for all of the help through this process! I had so many questions due to this new being a new experience, but you made me feel at ease and I knew I was making the right choice. Thank you to State Farm for the awesome student discounts!"

"Was really happy with my experience today From Gray McCoy. He did an excellent job with his work. Making sure to Dot the I's and cross the T's and get me the coverage I need for the vehicle that I'm borrowing while my vehicle is being repaired. He even double-checked his work with checking with another co-worker to make sure everything was in order."

"MIKE & MELANIE HAVE BEEN GREAT TO WORK WITH, THEY HAVE FOLLOWED UP & EVEN CAME TO OUR STORE IN PERSON TO GIVE US A BREAKDOWN DETAILED EXPLANATION OF OUR QUOTE. GREAT EXPIERENCE!"

"Lola is AMAZING!! Efficient, helpful, kind and full of options (for good coverage!! So grateful to work with Lola, now and in the future!!"

"I had a great experience working with Mersades while switching over to State Farm from my previous insurance company. She was polite, professional, friendly, and extremely helpful throughout the entire process. It made the transition smooth and stress-free. I'm also really happy to be switching to a company that’s local to my small town—it feels good to support a business that's part of the community. Thanks again, Mersades, for the excellent service!"

"Mersades Emerson has been an absolute delight to work with. I spoke with her over a month ago and she took the time to explain my home & auto insurance policy and ALL the options available. She was incredibly patient, knowledgeable -AND- professional. Would highly recommend her to everyone that needs a home or auto insurance."

"We had a very great experience working with Mercades for our new auto insurance policy."

"Mercedes is very helpful & thorough, making sure you’re only paying for what you need! Friendly , efficient & professional."

"My name is Travis Murray. I called State Farm insurance today for a quote and was immediately helped out by Mersades Emerson. I have been with USAA for 25 years quite honestly since they went to the overseas people handling their customer service department, I’ve had nothing but issues with them. Not to mention our rates continually going up and the only way to make them go down is to delete coverage, which I think is ridiculous. Over the years we have had some incidents with some State Farm customers and always got treated really well even though we did not have State Farm. Mersades Emerson was immediately helpful. Come to find out she’s actually rescued my dog a couple of times. I would just like to thank her. She was very positive, informational and helpful throughout the whole process as I did not have most of my information. I did actually call back and start insurance through State Farm and ended my 25 year relationship with USAA. I will also be calling back and getting homeowners insurance through them once I am able to as I did have a forest fire claim on my home about 2 1/2 years ago."

"Cara Angel was excellent! She helped navigate a complex issue with a friendly and professional attitude."

"Melanie Bakala State Farm Insurance has the best employees ever! Her staff are always very professional, knowledgeable and helpful. Joshua Olson worked directly with my mortgage company to get my homeowners payment. It took a couple of weeks, but Joshua never gave up! Very good communication! Good job! Would recommend Melanie Bakala State Farm in a heart beat!"

"Wow, just WOW. Just got off the phone with Mercedes and had the best insurance experiance in my 46 years. So informative and friendly. And oh yeah, did I mention she saved me over $3k a year between auto and home. Look no further, start saving today!!! Give Mercedes a call and support local business while saving mucho dinero. Thank you Mercedes. 😊"

"Great service. Josh is the best. Courteous, prompt and professional service."

"Gray was awesome. He made sure I got my ID car insurance cards emailed to me early. I really needed to have them in for work. Thank you!! 😊"

"Kathy and Mersades took great care of me! They are very knowledgeable and respectful of everyone's budget and needs and personalized what I needed. Great service!"

"I was a walk in client. Mercedes was candid, helpful and friendly. She was knowledgeable about what was offered. I appreciated her help in setting me up as a new customer."

"Joseph was super knowledgeable and helpful."

"Thank you Cassie Brooks for the helpful advice and quick response! Edit: Also thank you Joshua Olson for helping me review my policy!"

"Melanie is awesome and she has a really great team working for her! Every time I call the office I am impressed with their professionalism and speed. I spoke with Kathy the other day and she was helpful in explaining my coverage and offering suggestions without being pushy. Keep up the good work!"

"We just changed our insurance to State Farm and I could not bring happier with the service I received from Mercedes Emerson. She was very knowledgeable and has a very bubbly personality. Loved working with and will refer friends to this agency. Thank you Mercedes 😊"

"I been a with State Farm for about 6 yrs, in California. Recently moved out to WA , and I love how I'm still getting the same patience, good energy, and knowledge. I appreciate my new agent Lola who was amazing."

"Kathy Bader helped me get homeowners insurance today. It was easy, she was well informed, professional, and quite friendly. Great customer service. Thank you, Kathy."

"We contacted Ben Johnson for an insurance quote to support the purchase of a house in Mason county. Ben responded quickly to our inquiry and we had a policy in place by closing. A few weeks later, there was some follow-up work that needed to be done with the underwriter. Ben committed to helping us find a solution and was able to provide us a path to maintaining our policy. Thanks Ben."