State Farm® Insurance Agent Melanie Bakala

"Dayra was very pleasant, efficient and professional to work with. She updated our current policy and helped us with obtaining additional home and auto insurance. I highly recommend her!"

"Thank you Dayra! she is very polite and was patient with me as i tried to get all the information needed. Everything was done quick and easy."

"I wanted to take time to say that Mersades was incredibly patient and friendly while she helped me get insurance for my first apartment! I was nervous and had no idea what I was doing, yet she made the entire process easy and I felt like I was being guided by someone who really cared about helping me. She has a very friendly and professional attitude, and I wish I could have someone like her on the other side of the phone whenever I have to tackle life’s challenges. Thanks for being such a big help!"

"When I was making the switch to State Farm, the customer service experience was completely different from what I’ve encountered now. They lowered my original premium a bit and made the transition smooth and easy, which gave me confidence in my decision. But now that I actually need support, it’s a completely different story. The lack of transparency, poor communication, and overall confusion have made this a deeply frustrating experience. I’m very disappointed and will be switching back. Less than a year later, that initial sense of trust has completely unraveled. State Farm technically allows you to take your car to any shop for repairs—but what they don’t make clear is that they won’t honor the co-pay agreement unless they use aftermarket parts instead of original branded ones, unless you’re willing to pay the difference out of pocket for OEM (original equipment manufacturer) parts. The purpose of insurance is to restore your vehicle to the condition it was in before the incident—not downgrade it. If you insured diamond earrings and they broke, you wouldn’t expect to get cubic zirconia in return. The same principle should apply here: **insurance should replace what you had with equal quality**, not something cheaper. Customer service has been awful. I’ve spent over **two hours on hold** just trying to speak to someone. Multiple representatives gave me conflicting information—some telling me to go to a shop for an estimate that ended up being incorrect. As for my local agent, I expected better communication and support. When I first tried to file a claim after hours, I sent a detailed email explaining the situation. All I got back was a short reply asking when she could call me. No acknowledgment of the issue, no follow-up, even after it was clear I was frustrated. When we finally connected a week later—only because I called—her response was that she doesn’t like to “play phone tag” because she’s very busy. That’s understandable to an extent, but there should have been a better system in place—like having a staff member reach out to coordinate. Not just: well, she didn’t reply to my email, she’s on her own. To make matters worse, when I finally explained the situation, **a new claim was started**, which caused confusion and disrupted the help I was already getting from the dealership. I only found out because the shop contacted me about the duplicate claim. Now, I’m back to waiting on hold for hours to try and fix it. And when I tried to contact the agent again at **9:20 a.m. on a Friday**, I got no answer. I texted, and was told the office was closed—only to be told later that their “system wasn’t working.” So which is it?— Still on hold..."

"I wanted to bring down my Auto Insurance rate and received great assistance from Joseph Peterson. Getting great customer assistance is one of the reasons I stay with State Farm"

"Mercedes is a great customer services."

"Dayra was amazing to work with!"

"Mersades was amazing and very efficient and personable. Thank you so much for helping my new insurance become a reality. Tim"

"Mercedes was a joy to work with."

"Mersades was awesome! Very thorough and pleasant to work with."

"Great Communication Kathy got back to me right away and is taking over all my insurance needs!!! Highly recommend using Kathy!!"

"Dayra and Mercedes were very helpful in providing insurance quotes. Their expertise and commitment made the process easy and effective. They carefully explained the different policy choices, assisted in comparing benefits and discounts, and ultimately helped find the best coverage at a great price. Their excellent customer service has made a real difference and left a positive impression."

"Concerned with my ever increasing rates for car and home, I spoke to Gray regarding possible changes to my premiums and a competitor's quote. He was patient, a good listener, and provided honest feedback. While the competitor's rates were lower, I will remain a customer of State Farm because of Gray's honest assessment, quick response and the agency's service on past claims."

"Service is always excellent, and any inquiries I have are always addressed quickly. Joshua and Kathy in particular have been great!"

"Ben Johnson was a big help with switching my Renter’s Insurance to my new home! Only took a few minutes. It was a quick and easy process. Thank you!"

"State Farm agent Lola was & is very helpful. She's one of the reasons why we went with State Farm!"

"I talked to Lola today about our many accounts with state farm and was assured that we are all caught up on our payments. She was very polite and helpful.."

"We worked with Lola Vasquez. Quick and painless. She answered all of our questions intelligently and saved us money while getting us better coverage. A+"

"Very happy with the service and the agency in general today. Had a pretty complicated Auto RV and homeowners insurance policy to get a quote on. I was extremely happy with the quote I received. Mersades spent 3 hours with us we were totally changed over to State Farm by the time we left and she even called up our old insurance company to help us cancel. I've been looking for new insurance for several months and did not hesitate to switch today because of how straightforward and clear Mersades made the process. Obviously very well trained and very professional agency."

"I had dayra help me get renters insurance super easy and very helpfull! 🤗"

"Dayra was amazing! Very easy to work with!"

"Dayra was super helpful and provided me with helpful information!"

"Joshua Olson was good to work with."

"We just worked with Kathy at State Farm in Shelton and she was absolutely wonderful! She was able to get us a quote very quickly, was able to answer all our questions, and was pleasant to work with. We’ve worked with Melanie in the past and Kathy recently and are very pleased with their service. Great agency!"

"Joshua was an absolute delight to deal with. Professional, knowledgeable friendly and extremely helpful."