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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tessa T

Tessa T

February 3, 2025

5  out of  5
rating by Tessa T
"Kathy was kind patient and helpful throughout our process of researching insurance"
We responded:
"We can’t thank you enough for this awesome review, Tessa! Knowing we made your experience a great one means the world to us."
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Steve Shaffer

January 30, 2025

5  out of  5
rating by Steve Shaffer
"Kathy was most helpful and knowledgeable. We are glad we found her."
We responded:
"Steve- we are so happy to hear that!"
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Karolyn Woods

January 29, 2025

1  out of  5
rating by Karolyn Woods
"Melanie Bakala office. Called office to give odometer reading to keep our discount for drive safe. Was told it's all good the next month our bill went up 50 dollars called back and was told we had to wait 6 months to get the discount again. The underwriters denied the entry from the agent and no one bothered to tell us."
We responded:
"Karolyn - I am sorry for the misunderstanding - but your bill didn't go up just because of the odometer reading. Because the odometer reading was so late, the discount dropped off. But you can re-enroll and get it back on. The bulk increase on your bill was actually from the rate increase at your renewal. Fortunately, we are optimistic that we won't have more of those for a while. We are always here ready to help you!"
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Kathy Lafferty

January 29, 2025

5  out of  5
rating by Kathy Lafferty
"Excellent customer service! Kathy B was friendly, extremely knowledgeable and thorough as she helped us with an insurance quote for our son. She made sure all of our questions answered😊"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Kathy provided you with excellent service and addressed all your questions. Your satisfaction is our priority, and we appreciate your trust in us."
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Connie Payne

January 23, 2025

5  out of  5
rating by Connie Payne
"This review is to give praise where praise is due, Kathy Bader from Statefarm worked with me on a quote for auto, home and travel trailer coverage. I could not have been more pleased with the level of SERVICE I received from her. She is knowledgeable. Patient and truly is there to help navigate the world of insurance. If you are in need give Kathy a call and know she is in your corner. THANK YOU"
We responded:
"Thank you, Connie, for your valuable feedback! We're delighted to hear about your positive experience with us and Kathy. Your input inspires us to keep delivering excellent service."
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Angel Canann

January 18, 2025

5  out of  5
rating by Angel Canann
"I've just moved several policies to this office from out of state, and Cara has been an incredible help in getting that considerable task done, and done well. She's one of the most competent agent's staff I've ever met, and I've been with State Farm in multiple capacities for almost 30 years. I'm lucky to work with this office, and luckier still to have Cara managing my insurance needs."
We responded:
"Angel, thank you for your wonderful feedback. We're thrilled to hear that Cara has been such a great help with your policy transfers. Your kind words and long-standing trust in State Farm are greatly appreciated. We're delighted to have you with us! "
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Christopher Strobel

January 17, 2025

5  out of  5
rating by Christopher Strobel
"I'M GLAD THAT I CHOSE STATE FARM WITH INSURANCE, THEY SAVED ME A GOOD AMOUNT OF MONEY MONTHLY ON MY VEHICLES. "MERSADES EMERSON DID A FANTASTIC JOB""
We responded:
"Christopher, thank you for your wonderful review and for choosing State Farm. We're thrilled to hear that Mersades provided you with excellent service and helped you save! Your feedback is greatly appreciated!"
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steve wilbur

January 10, 2025

5  out of  5
rating by steve wilbur
"Melanie was great to work with"
We responded:
"Thank you for your wonderful review. We're thrilled to hear that our team provided you with a great experience. Your feedback is greatly appreciated and encourages us to continue delivering excellent service."
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Daphne

January 10, 2025

5  out of  5
rating by Daphne
"Ben was very helpful explaining my car insurance policy choices and listening to my request to lower the cost for my older extra car. He also sent me the links to take a defensive driving course which could give me a discount."
We responded:
"Thank you for your wonderful feedback. We're delighted to hear that Ben was able to assist you with your car insurance needs and provide helpful resources in helping to reduce your car payment. Your satisfaction is our priority, and we appreciate your 5-star rating."
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Jennifer DeFlyer

January 9, 2025

5  out of  5
rating by Jennifer DeFlyer
"I spoke with Mercedes this morning in regards to my insurance policy consistently going up and what we can do to change this as it is becoming a hardship with the rising insurance costs. We came to an agreement to change a deductible and left it at that saving me about 20.00 a month. Well I went about my day, but Mercedes had questions on my policy and dug deeper. I got a call from Mercedes and she gave me some extremely good news 🙌 , such good news that I will experience some significant savings with my policy staying as it is. Mercedes delivered some of the best customer service I have experienced in the many years we have been with State Farm, and I am happy to give her a 10/10 even though google only let's me give 5 stars! We'll done Mercedes!"
We responded:
"Thank you for sharing your positive experience with Mercedes. We're thrilled to hear about the exceptional service and savings she provided. Your feedback is invaluable and greatly appreciated. We look forward to continuing to serve you with excellence."
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Brandon Miller

January 8, 2025

5  out of  5
rating by Brandon Miller
"Great rates and even better service!!!"
We responded:
"Thank you for your fantastic review! We're thrilled to hear you enjoyed our rates and service. "
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Joshua Johnson

January 3, 2025

5  out of  5
rating by Joshua Johnson
"Kathy bader helped me set up my life insurance policy and made it super easy for me to understand. I’m only 19 and still confused about a lot of things but she took me through everything step by step and explained each detail to me. Not only did I feel like I learned something but she was also super kind and over the time of the process we have built a friendly relationship. Will definitely be referring my friends to her!"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Kathy made the process of setting up your life insurance policy easy and informative. Building a friendly relationship with our clients is important to us. We appreciate your referrals!"
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Arleta E

December 30, 2024

5  out of  5
rating by Arleta E
"Excellent & quick service - thank you Cara!"
We responded:
"Arleta, thank you for taking the time and leaving a 5-star review. "
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Stuart Loyer

December 20, 2024

5  out of  5
rating by Stuart Loyer
"Joseph did a great job. Made a difficult task easy. Appreciated the help."
We responded:
"Thank you for your wonderful feedback. We're delighted to hear that Joseph made the process easier for you. Your satisfaction is our priority, and we appreciate your kind words and perfect rating."
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Stephen Middleton

December 19, 2024

5  out of  5
rating by Stephen Middleton
"Enjoyable people every time. Thanks"
We responded:
"Thank you, Stephen, for your kind words and perfect rating. We're delighted to hear that you enjoy interacting with our team."
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Helen Hughes

December 17, 2024

5  out of  5
rating by Helen Hughes
"Cara Angell understood what service I needed and performed it quickly and correctly."
We responded:
"Helen, thank you for sharing your positive experience with Cara. We are delighted to hear that she efficiently addressed your needs. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. "
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Dennis Sorentino

December 11, 2024

5  out of  5
rating by Dennis Sorentino
"Kathy did a great job, I'm paying half the price I was paying with my previous insurance company."
We responded:
"Thank you, Dennis, for your kind words! We're thrilled to hear that Kathy was able to help you save on your insurance. We appreciate your trust in us and look forward to continuing to serve your needs."
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Aman Singh

December 10, 2024

5  out of  5
rating by Aman Singh
"Kathy was really helpful to work on new insurance policy. She explained me very well regarding my coverage. Also State Farm always there when I needed, Customer since 2007. I highly recommend State Farm."
We responded:
"Thank you for your kind words and long-standing trust in State Farm. We're delighted to hear that Kathy provided excellent assistance with your insurance needs. Your recommendation means a lot to us, and we're always here to support you."
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Elizabeth Jahnke

December 3, 2024

5  out of  5
rating by Elizabeth Jahnke
"Great customer service from Ben today! Was very helpful and answered all my questions while adding a "new" vehicle to my insurance plan. Many thanks for getting me to the best monthly payment."
We responded:
"Thank you, Elizabeth! We're thrilled to hear that Ben provided excellent customer service and helped you with your new vehicle. Your satisfaction with your monthly payment is our priority. We appreciate your kind words and your trust in our agency!"
Profile photo of Jamie Mell (John L. Scott Real Estate)

Jamie Mell (John L. Scott Real Estate)

November 26, 2024

5  out of  5
rating by Jamie Mell (John L. Scott Real Estate)
"I highly recommend Bakala State Farm! Their service is nothing short of stellar. The team is incredibly responsive, knowledgeable, and always goes the extra mile to ensure I understand my options and have the best coverage for my needs. Anytime I’ve had questions or needed assistance, they’ve been there with a solution and a smile. It’s clear they truly care about their clients, which is so rare these days. If you’re looking for an insurance company that provides exceptional service and peace of mind, this is the one!"
We responded:
"Thank you Jamie!"
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Jason Gray

November 20, 2024

5  out of  5
rating by Jason Gray
"Dayra is great to work with. I have always been treated so kindly and they are so knowledgeable about my insurance needs. Thanks Shelton State Farm"
We responded:
"Thank you, Jason! We're thrilled to hear about your positive experience with Dayra and our team. Your kind words and recognition of our knowledge mean a lot to us. We look forward to continuing to meet your insurance needs. Thanks for choosing our agency!"
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Lori DeMarco

November 16, 2024

5  out of  5
rating by Lori DeMarco
"We worked with Kathy Bader at State Farm getting insurance for a new home. She was amazingly responsive and followed up to make sure we were good."
We responded:
"Thank you for your kind words! We're thrilled to hear about your positive experience with Kathy. Ensuring our clients are well taken care of is our top priority. Congratulations on your new home!"
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Julie Judd

November 13, 2024

5  out of  5
rating by Julie Judd
"State Farm is a fabulous agency and we are so happy to have found Kathy Bader, Licensed Insurance Account Representative to help us with our transition to Washington State. Highly recommended!!"
We responded:
"Thank you, Julie! We're thrilled to hear about your positive experience with Kathy. It's wonderful to know she made your transition to Washington State smooth. We appreciate your high recommendation and look forward to continuing to serve your insurance needs."
Profile photo of Daisy mae “Daisy67” Dudly67

Daisy mae “Daisy67” Dudly67

November 9, 2024

5  out of  5
rating by Daisy mae “Daisy67” Dudly67
"Nice awesome job Ben, thanks for helping me. Highly recommended."
We responded:
"We're thrilled to hear that Ben was able to assist you effectively. Your satisfaction is our top priority."
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G B

November 5, 2024

5  out of  5
rating by G B
"I received a call from Lola (agent) regarding an issue with my Mortgagee Insurance address. I shared my paperwork and Lola quickly resolved the problem. Everything is up to date. Lola is courteous and professional. I enjoy the great service everyone gives me when i call or walk into the Shelton Office. Kudos to all agents and staff."
We responded:
"Thank you for your kind words! We're thrilled to hear that Lola and our Shelton office team provided you with prompt and professional service. Your satisfaction is our priority, and we appreciate your recognition of our efforts. Kudos to you as well!"