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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Robin DuPont

March 14, 2023

5  out of  5 rating by Robin DuPont
"Anna did a wonderful job with what we needed. She was very responsive and quick to get it done also! She went above and beyond and sent our permit to where it needed to go! We recommend seeing Anna. Thank you Anna!"

Carrie Boyd

March 14, 2023

5  out of  5 rating by Carrie Boyd
"Dinah was very friendly and answered all my questions. She took care of my claim reimbursement quickly and notified me when she was done."

Eileen Baumgardner

March 9, 2023

5  out of  5 rating by Eileen Baumgardner
"Very prompt and courteous attention for our new policy from Account Representative Anna Fercoq."

Ryan Gamble

February 23, 2023

5  out of  5 rating by Ryan Gamble
"Angela Stepper is a warm and friendly human who clearly cares about what she does and who she does it for. She answered every question I had, was a clear communicator, and made setting up an insurance policy informative and somehow enjoyable. Didn't think this was possible, but Angela pulled it off. I highly recommend moving your families insurance policies to State Farm and ask for Angela!"
Profile photo of Steve


February 23, 2023

5  out of  5 rating by Steve
"Bought a new car on Monday. Already have a truck insured through State Farm. So I called to get a quote. I talk with Dinah. We chatted for a few, gave her all the info I needed to give her on my new car. She called back in about 20 minutes with a quote and I accepted. We had a great conversation. She was very professional. I think she gave me a good deal."

Sunshine Pearson

February 22, 2023

5  out of  5 rating by Sunshine Pearson
"Dinah was great! She quickly had me quoted, vehicle added to policy, paid, and emailed all the documents in a flash. I have always been pleased with the customer service at this office!"


February 21, 2023

5  out of  5 rating by P K
"Anna at State Farm has been amazing with helping me increase my coverage! She’s friendly, prompt and professional! Thanks Anna for all your help!"

Kathi Ashbaugh

February 19, 2023

5  out of  5 rating by Kathi Ashbaugh
"I got renters insurance from State Farm maybe 6months ago. On Christmas Eve my neighbor's apartment caught fire and I was displaced for almost 3 weeks. Everyone at the State Farm office went out of their way to make sure that the whole experience was as painless as possible. The treatment I received was so impressive that I chose to switch my end of life expenses policy to State Farm, too. Angela Stepper was so friendly and professional at the same time! She made sure I got everything I needed and made sure I understood all of my options. I would recommend them to anyone for all of your insurance needs!"

Dorothy Browder

February 16, 2023

5  out of  5 rating by Dorothy Browder
"A big thanks to Anna Forcoq for all her help in adding a vehicle. She has a very pleasant demeanor and very knowledgeable regarding insurance. Highly recommend."

Nita McCallum

February 10, 2023

5  out of  5 rating by Nita McCallum
"The team at Bakala State Farm are awesome. Never in my many years of experience have I actually enjoyed dealing with an insurance provider. Had a question this morning and Anna jumped right on it and alleviated all my concerns. Great job y'all"

Wes westastic

February 8, 2023

5  out of  5 rating by Wes westastic
"I've had State Farm for several years now I recently had to add some vehicles and I Dealt with Angela. She went above and beyond to make sure I had the proper information and the proper pricing She was kind courteous and a pleasure to work with It's people like her that bring me back"

Allen starkey

February 6, 2023

5  out of  5 rating by Allen starkey
"When you post about their service on your social media, you know they get what customer service is all about. Thank you!"

Leanne Heald

February 3, 2023

5  out of  5 rating by Leanne Heald
"I just wanted to say what a positive experience I had with Anna Faroq. She was so friendly and helpful and her response back to me was extremely prompt. I appreciated her quick and thorough assistance with my request."

Noune Sam

February 2, 2023

5  out of  5 rating by Noune Sam
"Anna was was able to save me money and a sweet voice on the other end. Super friendly easy to talk to. She is awesome. I will definitely throw her name out to my friends and family if they are looking to compare rates."

Ivy Jo Murphy

January 31, 2023

5  out of  5 rating by Ivy Jo Murphy
"The Bakala team at State Farm is so helpful. Cassie was so efficient and kind. Highly recommend!"

Jacquie MacAlevy

January 22, 2023

5  out of  5 rating by Jacquie MacAlevy
"Very pleasant to work with"

Shelly Richards

January 10, 2023

5  out of  5 rating by Shelly Richards
"My State Farm agent was so helpful. I called for a quote and she was very helpful and answered all my questions. I did buy insurance and enjoyed our interactions so much! Thank you K.W. you are a gem!"

Brenda Sowers

January 9, 2023

5  out of  5 rating by Brenda Sowers
"I needed rental insurance and worked with Angela Stepper. She was wonderful to work with and made it a pleasant experience. Highly recommend!"

Maija Riekstins

January 7, 2023

5  out of  5 rating by Maija Riekstins
"Very much appreciated Anna’s kind and thorough information while I was waiting at dealer to get my loaner car. She is a treasure!"

Kelley Adams

January 4, 2023

5  out of  5 rating by Kelley Adams
"Amanda was very helpful recently in helping me obtain flood insurance for our home in Ellensburg. They are always friendly, professional and answer all questions in a timely manner. Their rates are very competitive, and what is important to me is their personal connection with their customers. She was able to significantly reduce the cost of the insurance compared to competing lenders."


December 29, 2022

5  out of  5 rating by Brule
"i recently had the pleasure of working with Angela Stepper in the State Farm office of Melanie Bakala. i had a laundry list of items to cover with her ranging from a billing question to transitioning my now adult son off of my policy and onto his own as well as getting a homemowners policy set up for my son as well. What felt complicated to me and had caused me days of anxiety and putting off making the call…Angela handled with ease! i appreciate her walking us through all the details at the right pace and for finding the sweet spot, balancing the right coverage with the right payment amount!"

Kevin Mason

December 27, 2022

5  out of  5 rating by Kevin Mason
"Anna gave us prompt and professional service when we called. She was genuinely interested in helping us, which we really appreciated. Thanks for placing the customer first in your customer service!"

levi worthington

December 22, 2022

5  out of  5 rating by levi worthington
"I purchased insurance for my company with state farm today. The quote seems reasonable compared to other insurance providers I've used in the past. I don't know if state farm is better or worse than any other insurance company but Angela Stepper was great. She handled all of my questions quickly and set me up with the best policy for my needs. She was very friendly and helpful and took care of everything quickly."

Mary Stuart

December 12, 2022

5  out of  5 rating by Mary Stuart
"We are so blessed to have had the privilege to work with Angela Stepper in switching our insurance needs over to State Farm. She was extremely patient with us when we asked a ton of questions and she was prompt in all of her communication. She did a lot of research on our behalf in order to find the perfect insurance fit for our needs and for that we are grateful. We felt both valued and respected through the whole process. We look forward to working with Angela and State Farm for many years to come!"


December 8, 2022

5  out of  5 rating by THEGIDGE13
"The agent that helped me, Angela Stepper was amazing and was patient as it was my first time getting set up with home and auto insurance. She answered every question I had and then some. Thank you, Angela!!!"