State Farm® Insurance Agent Melanie Bakala
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brittany Scozzafave
June 24, 2026
5
out of
5
rating by Brittany Scozzafave
"Kathy is always so helpful, informative, and kind. As a younger gal still learning about the insurance world, she has helped me so much and made everything simple and easy for me to understand! She has helped me with my insurance needs for a few years now and she is the best. :)"
Kelsey Norton
June 23, 2026
5
out of
5
rating by Kelsey Norton
"Cara at State Farm is professional, knowledgeable, and incredibly helpful throughout any of our business needs. Cara took the time to answer all my questions, explained my coverage options clearly, and made everything simple and stress-free. Excellent customer service and quick communication. I highly recommend Cara to anyone looking for reliable insurance support!”"
We responded:
"Thank you, Kelsey, for your wonderful feedback! We're thrilled to hear that Ben is providing you with excellent service and keeping you informed. We appreciate your trust in us for your life insurance needs!"
The Malones
June 23, 2026
5
out of
5
rating by The Malones
"Every person I have spoken with at this agency has been super helpful. Excellent customer service!!"
We responded:
"Thank you so much! Our team is always here to help however we can. We are so grateful that you are part of our State Farm family! - Melanie "
Mel Kirpes
June 23, 2026
5
out of
5
rating by Mel Kirpes
"Thanks for the great service today Nicole, much appreciated!"
We responded:
"Mel, thank you for taking a moment to share this with us! Our goal is to always leave you with a satisfied experience. We appreciate you! - Melanie "
Gary Wilson
June 22, 2026
5
out of
5
rating by Gary Wilson
"Melanie Bakala did a great job getting my policy in order and very nice and helpful."
We responded:
"Gary, thank you so much for your kind words! I'm always here to help however I can. If you need anything at all, please don't hesitate to reach out! - Melanie "
Reann Stratton
June 20, 2026
5
out of
5
rating by Reann Stratton
"Kathy was a helpful and a pleasure to work with, thank you!"
We responded:
"Reann, thank you so much for sharing your positive experience with us! We're so happy to hear this. Our team is always here to help! - Melanie "
eileen oberg
June 17, 2026
5
out of
5
rating by eileen oberg
"It was so nice to have a pleasant person help me remove an unused vehicle from my account, and give me the details of how this would affect my car's insurance. It will save me a lot of money.. Thank you. Makenzi"
We responded:
"Eileen, thank you for your kind review! We're glad we could help make the process simple and provide the information you needed. It's great to hear that the changes will help you save money. We appreciate the opportunity to assist you and thank you for choosing our agency! - Melanie"
B Fosbre
June 17, 2026
5
out of
5
rating by B Fosbre
"Melissa Muzzi helped me with policies involving home, auto and adding a personal umbrella. She was efficient with my time, answered my questions and saved us money."
We responded:
"B, thank you for your review! We're so glad to hear you had a positive experience and were able to get the coverage you needed while saving money. We appreciate your trust in our agency and look forward to continuing to serve your insurance needs! - Melanie
"
Taylor Beach
June 16, 2026
5
out of
5
rating by Taylor Beach
"Kathy Bader has done a tremendous job handling new insurance for my older sailboat, and saved me a bunch of money while at it! Looking to continue with her for insuring other items."
We responded:
"Taylor, thank you for your kind review! We're thrilled to hear you had a great experience and were able to find the right coverage while saving money. We appreciate your trust in our agency and look forward to helping protect the things that matter most to you for years to come! - Melanie"
Mersades Emerson
June 15, 2026
5
out of
5
rating by Mersades Emerson
"Dayra has always been a help when I have question about my policies. I recently repurchased insurance here on my UTV and Lola made it very quick and got my insured within minutes. That’s it"
We responded:
"Mersades, thank you for your review! We're glad to hear our team was able to answer your questions and make getting coverage on your UTV quick and easy. We appreciate your trust in our agency and look forward to helping with your insurance needs for years to come! - Melanie
"
Cindy Gill
June 12, 2026
4
out of
5
rating by Cindy Gill
"Dayra from Shelton office is an awesome person went out of her way to take care me and what I needed done"
We responded:
"Cindy,
Thank you for your wonderful review! We're thrilled to hear that Dayra went out of her way to take care of you and ensure your needs were met. Providing exceptional service is our goal, and it's great to know Dayra exemplifies this. If you need any further assistance, please don't hesitate to reach out. We appreciate your support!"
Jan Nix
June 9, 2026
5
out of
5
rating by Jan Nix
"Mackenzie was extremely helpful with an unusual situation that was time consuming to resolve. Her kind, effective service was very much appreciated!"
We responded:
"Jan, thank you for your kind words! We're so glad we could help and that you felt supported throughout the process. Providing attentive, personalized service is very important to us, and we appreciate you taking the time to share your experience. - Melanie"
Joyce Nelson
June 4, 2026
5
out of
5
rating by Joyce Nelson
"Makenzi Hedland at State Farm in Shelton was quick to help me with my problem."
We responded:
"Joyce, thank you for taking the time to share this with us! We're so happy to hear that Makenzi took such great care of you. If you need anything else at all, please don't hesitate to reach out! - Melanie "
Carla Martinez
June 2, 2026
5
out of
5
rating by Carla Martinez
"McKenzie was awesome! She was informative, answered all of my questions in a timely manner, and made the entire experience easy and stress-free. I truly appreciated her knowledge, professionalism, and willingness to help. She will definitely be my go-to person from now on. Thank you, McKenzie, for the excellent service!"
We responded:
"Carla, thank you for the fantastic review! We're delighted to hear that McKenzie provided such a positive experience. Her knowledge, professionalism, and dedication to helping our customers are qualities we truly value, and we're glad she was able to make the process easy for you. We'll be sure to share your kind words with her. Thank you for your trust and support and we look forward to being here whenever you need us! - Melanie "
Patricia Sindt
June 2, 2026
5
out of
5
rating by Patricia Sindt
"Very pleasant and quick to respond to my questions
Appreciate your assistance"
We responded:
"Patricia, thank you for your kind words! We appreciate you and your support! - Melanie "
Lisa Beaman
May 28, 2026
5
out of
5
rating by Lisa Beaman
"Excellent, easy service!"
We responded:
"Lisa, thank you so much for your kind words! We appreciate it. - Melanie "
teddy bear
May 28, 2026
5
out of
5
rating by teddy bear
"Thank you Lola for being so awesome, everytime I have/had a question you resolved it in no time.
The whole team at Bakala state farm is worth the 5 stars,they are always very polite and straight forward."
We responded:
"Thank you"
Trent Stroessner
May 27, 2026
5
out of
5
rating by Trent Stroessner
"Process was easy and quick. Lola Vazquez was a big help and was able to answer all my question, was friendly, and helpful."
We responded:
"Trent, thank you for the wonderful review! We're thrilled to hear that your experience was easy and efficient. Lola is dedicated to providing friendly, knowledgeable service, and we're glad she was able to answer all your questions and make the process a smooth one. We truly appreciate your trust and look forward to assisting you again in the future! - Melanie"
Bonnie Gillis
May 26, 2026
5
out of
5
rating by Bonnie Gillis
"Kathy transferred my out of state policy and adding a vehicle over the phone smoothly and quickly ."
We responded:
"Bonnie, thank you for sharing your experience! We’re happy to hear Kathy made the transition of your policy and vehicle addition easy and seamless. We truly appreciate your trust in our team and are always here whenever you need us! - Melanie"
Maurice Noland
May 22, 2026
5
out of
5
rating by Maurice Noland
"Kathy was extremely helpful and professional. She answered all of our questions while reviewing our homeowners and umbrella policy."
We responded:
"Maurice, thank you for sharing your experience! We’re happy to hear Kathy was professional, knowledgeable, and able to answer all of your questions during your policy review. We truly appreciate your trust and look forward to continuing to serve you! - Melanie"
Toby Ziniewicz
May 22, 2026
5
out of
5
rating by Toby Ziniewicz
"Kathy is the best."
We responded:
"Toby, thank you for your kind words about Kathy! We agree, she is the best! If you need anything else at all, please don't hesitate to reach out. We appreciate you! - Melanie"
Garrett Lafferty
May 21, 2026
5
out of
5
rating by Garrett Lafferty
"What a great agency! Knowledgeable, friendly and competitive in their pricing, not to mention Kathy Bader in their office is a gem! Always a great communicator and can get you a quote or any info you may need. Highly recommend!"
We responded:
"Garrett, thank you so much for the wonderful review! We’re thrilled to hear you’ve had such a positive experience with our office. Kathy is truly a valued part of our team, and we’re so glad her communication and dedication made such a great impression. We truly appreciate your recommendation and support! - Melanie"
Daniel Dusek
May 19, 2026
5
out of
5
rating by Daniel Dusek
"Lola did a wonderful job. Very friendly, very knowledgable."
We responded:
"Daniel, thank you for taking the time to share your positive experience! Our team is always here to help. - Melanie"
Bart Hill
May 15, 2026
5
out of
5
rating by Bart Hill
"Makinzi was very friendly and helpful. Thanks so much."
We responded:
"Bart, thank you so much for your kind words! We appreciate it. - Melanie"
Frederick Hanson
May 15, 2026
5
out of
5
rating by Frederick Hanson
"Makenzi was very helpful and very knowledgeable in her job and explained everything on the cancelation process of removing travel trailer from my bundle where it was easy to understand. Makenzi is very professional"
We responded:
"Frederick, thank you for the wonderful review! We’re happy to hear Makenzi was able to assist you in a professional and knowledgeable manner while making everything easy to understand. Providing clear communication and excellent customer service is always our goal. We appreciate your support and kind recommendation! - Melanie
"