Reviews
State Farm® Agent Melanie Bakala
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Sheri Burgess
November 6, 2026
"Jodi Maisel at State Farm is absolutely incredible! I reached out to her to get updated pricing for our personal insurance, and she handled everything flawlessly. In no time at all, she put together a comprehensive, highly competitive package covering our homeowners, multiple auto policies, our dump and flatbed trailers, and our motorhome. She made the entire process incredibly fast, easy, and completely effortless. If you want an agent who is professional, responsive, and truly gets things done, I highly recommend calling Jodi!"
"Sheri, we’re glad Jodi was able to bring all your personal insurance needs together and make sure you had the support you needed along the way! She’ll appreciate knowing her efforts made a difference. Thanks for recommending our team and trusting us with your coverage!"
Michael Lopez
November 6, 2026
"Excellent customer service by Nicole this morning!"
"You’ve given us something extra to smile about today, Michael! It's great to hear that Nicole provided excellent customer service this morning. We appreciate your trust in our agency for your insurance needs."
ICE Chance of Snow
October 31, 2026
"Kathy was great! She made switching insurance fast and easy, and made sure to find me the best plan that suited my needs! 10/10 would recommend!"
"We’re glad you took a moment to share your thoughts! It's fantastic to hear that Kathy made switching insurance fast and easy for you. We appreciate your recommendation and are here whenever you need assistance with your coverage."
Misty Stacy
October 30, 2026
"I talked to a young woman named Mackenzie and she was so nice so respectful very upbeat if I had a question she answered it immediately she was just amazing so if I could give her a 10 star I would give her a 10 star because she was awesome she's very respectful and she helped me with everything that I needed help with thank you Mackenzie and I hope you have a wonderful day you keep up the great work"
"Hi Misty,
Thank you for sharing your experience with Mackenzie! We're thrilled to hear how helpful and respectful she was during your conversation. Your feedback means a lot, and we'll be sure to pass along your kind words to her.
"
Leonard Jay
October 30, 2026
"I recently moved to Washington from another state and needed to transfer my State Farm account. I contacted the office of Melanie Bakala and worked with Kathy Bader. Kathy did an excellent job of helping me set up a new policy. During my first encounter, Kathy was very friendly, adding a personal touch to business of insurance. But the business side of her is professional and knowledgeable. She did a very good job of making sure I have the coverage I need in my new state, while also saving me the expense of carrying what I don't need. Kathy was a joy to work with and has my strong endorsement.
~Leonard Jay"
"Hi Leonard,
Thank you for sharing your experience with Kathy and our agency! We're thrilled to hear that she was able to assist you with your transition to Washington and tailor your coverage to fit your needs. Your endorsement means a lot to us, and we're here whenever you need assistance in the future.
"
Bryan Wheat
October 29, 2026
"Switched boat insurance after 8 years elsewhere. Very happy and saving some money. Kathy has been great to work with. I will be telling all my fellow boaters."
Vickie
October 28, 2026
"Kathy Bader did an excellent job getting us quotes and then enrolling us in the new auto policies and homeowners!! Saving us a large amount of money as well!! Appreciate her customer service!!"
Joel McFadden
October 27, 2026
"Kathy at Bakala State Farm was very easy to work with. I found her to be kind, well
informed and quick with communication. The prices were very reasonable too."
Brittany Saenz-Garcia
October 27, 2026
"Melanie goes above & beyond !! Talked me through everything & help me better understand having my own insurance ! Felt secure and felt refreshing to have someone answer my questions with honesty !! She even sent me a thank you card & espresso card!! Feels good to have insurance through state farm"
"Brittany,
Thank you so much for your wonderful feedback! It's fantastic to hear that you felt secure and refreshed with the service provided. I'm glad I could help you better understand your insurance and answer your questions honestly. It's always a pleasure to go the extra mile for you. Enjoy the thank you card and espresso card, and I'm thrilled you're happy with your insurance through State Farm.
- Melanie"
Jared Porter
October 22, 2026
"I wish to give a special shout out to Agent Kimberly La Gra. She was excellent army responding to all of my questions with great efficiency, knowledge, and courtesy. I had been dealing with this agent for about twenty years and they have consistently been competent and responsive, but I want to especially acknowledge Kimberly for her professionalism."
Scott
October 21, 2026
"Recently reached out to Bakala State Farm and a few others for a new policy. Decided to go with Bakala because the team was knowledgable, polite and very quick to respond. Kathy's communication and follow-up was amazing, which I value as a customer. Thx, Kathy."
Completely Discouraged
October 20, 2026
"Kara was very informative and went over my policy with me, making sure that I understood what I was paying for and that I was good with the coverage that I had decided on and that it would meet my needs. She is very easy to talk to and understand. I am happy with the price and the coverage. And am looking forward to adding a homeowner policy to my auto policy in the near future."
"Thank you for sharing! Cara is so great at helping people understand how their insurance works, and giving them options."
Kaeden Ball
October 16, 2026
"I recently switched my auto insurance to State Farm, and Kathy Bader was incredibly helpful and knowledgeable. She took the time to explain my options and recommended coverage I hadn’t considered, all while saving me money on my premium! I highly recommend Kathy and this office to anyone looking for great service and knowledgeable guidance."
"Kaeden Ball,
Thank you for sharing your experience with our office! We're delighted to hear that you found the guidance on your auto insurance options helpful. It's wonderful to know that you appreciated the service and recommendations provided. We truly value your recommendation and are here to assist you anytime.
- Melanie"
jeff landstrom
October 13, 2026
"Kathy Bader has been very helpful on setting up our life insurance. Thank you very much for your help and knowledge"
"Jeff,
Thank you so much for your kind words! It's wonderful to hear that you found the assistance with setting up your life insurance helpful. We're always here to support you with any of your insurance needs.
- Melanie"
Sherri Dysart
October 12, 2026
"Galena helped me add a new/used car and driver to our existing policy with good humor and patience. So kind!"
"Sherri,
Thank you so much for your wonderful review! It's great to hear that Galena was able to assist you with adding a new/used car and driver to your policy with such good humor and patience. We're thrilled to know you had a positive experience with our office.
- Melanie"
Kayty Hawley
October 8, 2026
"Jodi was great to work with getting our new truck insured and adjusting all our other vehicles!"
"Thank you so much for the 5-star review of State Farm Agent Melanie Bakala’s Team! We deeply appreciate your kind words here in Shelton . "
Roger Hoff
October 8, 2026
"I delt with Nicole this morning,10-8-26...She was very pleasant and informative and answered all my questions in a very professional manner...give her a raise!! Roger J. Hoff, State Farm Insurance customer for over 60 years."
"Roger,
Thank you so much for your wonderful feedback! It's fantastic to hear that your experience with Nicole was pleasant and informative. We truly appreciate your loyalty as a State Farm Insurance customer for over 60 years. We're always here to help with any questions you may have.
- Melanie"
Thomas
October 8, 2026
"Had a wonderful experience working with Jodi. So helpful and patient. Gathered she has recently started working but was very knowledgeable and went beyond to ensure I got the documents I needed….thank you Jodi and thank you team!!!"
"Thomas, thank you for sharing your positive experience with Nicole! Your experience is exactly what we strive for. If you need anything at all, please don't hesitate to reach out! - Melanie "
Dawn Lovell-Hansen
October 7, 2026
"Fast, reliable and very kind"
"Dawn,
Thank you so much for your kind words! We're thrilled to hear that you found our service fast, reliable, and kind. It's always our aim to provide a positive experience for our customers. If you ever need assistance with your insurance needs, feel free to reach out.
- Melanie"
Andrea Parsons
October 6, 2026
"Kathy was super helpful and saved me a lot of money every year for the same coverage!"
"Andrea,
Thank you so much for your wonderful feedback! It's fantastic to hear that Kathy was able to assist you and help save money while maintaining your coverage. We're thrilled to have you as part of our insurance family and are always here to help with any of your insurance needs.
- Melanie"
Wyatt Cates
October 3, 2026
"State Farm agent Gray McCoy was great & is very helpful. He's a good State Farm agent. 5 stars"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Brooke B
October 3, 2026
"Kathy was great to work with. She helped us get insurance for our cabin. She was knowledgeable and communicated every step."
"Brooke,
Thank you so much for your wonderful feedback! It's fantastic to hear that you had a great experience getting insurance for your cabin. We always aim to communicate clearly and provide knowledgeable assistance. Your kind words mean a lot to us!
- Melanie"
Mari Madsen
October 2, 2026
"Daniella is knowledgeable, friendly and professional!"
"Mari,
Thank you so much for your wonderful feedback! It's fantastic to hear that you found Daniella to be knowledgeable, friendly, and professional. We truly appreciate your kind words and are thrilled to have you as part of our insurance family.
- Melanie"
Michelle Goode
October 2, 2026
"Nicole took my call and did a fantastic job adding my new vehicle to my policy. She was friendly and very informative."
Tyree LONG
October 1, 2026
"I would like to thank Kathy for her help in finding housing coverage. She has been amazing"
"Tyree,
Thank you so much for sharing your experience! It's wonderful to hear that Kathy was able to assist you with your housing coverage needs. We're thrilled to know you had an amazing experience with us.
- Melanie"